Support

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Need help? We typically respond within 24 hours.

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Frequently Asked Questions

How do I get a new verse?

A new verse appears automatically each day at midnight in your timezone. You can also tap "New Verse" to see a different verse, though your daily reflection prompt will stay with the original verse of the day.

Is my journal private?

Yes, completely. Your journal entries, prayers, and reflections are stored locally on your device. If you create an account, they sync securely to your private cloud storage—only you can access them.

Do I need an account?

No. The app works fully without an account. However, creating a free account lets you sync your data across multiple devices and ensures your entries are backed up.

What's included in Premium?

Premium unlocks: additional reflection prompts, unlimited bookmarks, full journal history, all reading plans, multiple focus areas, and the ability to share with up to 5 family members.

How do I cancel my subscription?

It depends on where you subscribed. If you subscribed in the iOS app, subscriptions are managed by Apple: go to Settings → [Your Name] → Subscriptions on your iPhone, find Pen & Psalm, and tap Cancel. If you subscribed on the web, open Settings → Manage Subscription in the app to reach the customer portal and cancel there. Either way, you'll keep access until the end of your billing period.

Can I get a refund?

For App Store purchases, refunds are handled by Apple — visit reportaproblem.apple.com. For web purchases, email us at support@penandpsalm.app and we'll help, subject to our Terms of Service and any statutory rights you have.

How do I backup my data?

Go to Settings → Backup & Export in the app. You can download a backup file or email yourself a copy of all your entries.

How do I delete my account?

Go to Settings → Data & Privacy → Delete Account. This permanently removes all your data from our servers. You'll need to type "DELETE" to confirm.

What Bible translation do you use?

We use the King James Version (KJV), which is in the public domain and widely respected for its beautiful, timeless language.

Does the app work offline?

Yes! Once loaded, the app works fully offline. Your daily verse, Bible reading, journaling, and all features work without an internet connection. Data syncs when you're back online.

I lost my streak! Can I recover it?

If you miss a day, the app offers a streak recovery option. You can journal about the missed days to restore your streak (Premium feature).

How does family sharing work?

Premium members can invite up to 5 family members ($2/month each). Send them an invite code, they enter it in the app, and they get Premium access. You manage all subscriptions from your account.

Still Need Help?

If your question isn't answered above, please email us. Include as much detail as possible:

Email us at:

support@penandpsalm.app

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